I am very happy with the customer service. I had an issue when putting on one of my aglets and when I contacted customer service they offered to send me a replacement for free (even though I caused the problem!) The customer service was fast and friendly. Not to mention, after putting on my aglets my shoes look awesome! I even used a set on a pair of swim trunks and even those look great. I am definitely ordered more for the rest of my shoes, jackets, and basically anything that has a string!