100% Class Operation
“I emailed Angelus at about 2pm and before 5pm I had a tracking number for a replacement bottle and a personal apology from Angelus.”
Angelus paints quality speaks for itself. When customizing shoes they are widely considered the goto for leather paint and supplies. But I never had a reason to contact customer service until today when in shipping one of my colors leaked out about 50% of the Bottle. I emailed Angelus at about 2pm and before 5pm I had a tracking number for a replacement bottle and a personal apology from Angelus. No hassles no 3rd degree. Angelus is a staple of the shoe customization community but companies from other industries could learn from the excellence Angelus displays in customer service too.