This Return and Refund Policy outlines the terms and conditions under which returns and refunds are processed for purchases made through Angelus Direct (“Company”, “we”, “us”, or “our”) via https://www.angelusdirect.com.
By purchasing our products, you agree to this Return and Refund Policy.

1. Business & Offering Scope

This Return and Refund Policy applies to all purchases made for:

Physical Products: This category includes all paints, leather care products, and any other items available for sale on our website. These products are offered with the intention to provide customers with high-quality items suited for their needs.

The policy is strictly applicable to purchases made directly through our website or through authorized payment platforms associated with our online store. It is important to note that this policy does not cover any purchases made through third-party retailers or other external platforms that may sell our products. Only purchases made via our official channels are eligible for the terms outlined in this Return and Refund Policy.

2. Return and Refund Eligibility

Is a return or refund offered?
Yes, Angelus Direct offers returns and refunds on eligible items within 30 days of purchase. To qualify for a return or refund, the item must meet the eligibility criteria outlined below.

Return Window
Customers may request a return or refund within 30 days from the purchase date. After this period, we are unable to offer a return or refund. To initiate the process, simply reach out to us with your order details.

Conditions for Eligibility
A return or refund may be approved if:

• The item is unused, in the same condition, and in its original packaging.
• The request meets the stated return window.
• Some products (such as opened products) are not eligible for return.

Non-Refundable Items
The following are non-refundable:

• Shipping and handling charges are non-refundable, as these fees cover the costs of processing and delivering your order.
• Custom or personalized products that were made to order.
• Gift cards or any other non-returnable items specified on the product page.

3. Cancellation Rules

Cancellation Allowed
Yes, cancellations are permitted under the following conditions:

• The cancellation request must be made before the item has been shipped.
• Once the item has been shipped, it will no longer be eligible for cancellation and will instead fall under our return and refund policy.

Partial Refunds
Partial refunds may be issued when:

• The order has been partially processed or shipped.
• Administrative or processing costs have already been incurred in handling the order.

Cancellation Fees
There are no cancellation fees for orders cancelled before shipment.

4. Return Process

• Before sending a return, you must contact Angelus Direct to obtain a Return Merchandise Authorization (RMA) form. Returns sent without an RMA form may be discarded or returned to you.

To request an RMA form:

• Visit the Help Center or Start a Return page on the Angelus Direct website.
• Alternatively, contact our customer support team via email at info@angelusdirect.com

Once you have received the RMA form, carefully pack the item in its original condition and packaging and send it back to the provided address.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

5. Refund Processing

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your return. If approved, the refund will be issued to the original payment method.
Please note:

• The time for your refund to appear in your account may vary depending on your bank or card issuer.
• Refunds will be processed once the returned item has passed inspection.

6. Processing Timelines

• Return and refund requests are typically reviewed within 3–5 business days of submission.
• Once approved, refunds will be processed within 5–10 business days.
• Please note that banking or payment gateway delays may occur, which are beyond our control and may affect the timing of your refund.

7. Special Scenarios

Late or Missed Refunds
If you haven’t received your refund yet, first check your bank account again. Then, contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank, as there is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at info@angelusdirect.com.

Failed Payments / Chargebacks
In the case of chargebacks or disputed payments, the return or refund process may be suspended until the dispute is fully resolved. This ensures that both parties are protected and the refund is processed correctly once the dispute is cleared.

Promotional or Discounted Purchases
Refunds are generally not available on discounted or promotional purchases, unless required by law. Please check the terms and conditions of specific promotions for further details.

Force Majeure
Returns and refunds may be delayed or denied due to events beyond our reasonable control. These events include, but are not limited to, natural disasters, government actions, technical outages, or other unforeseen circumstances.

8. Legal & Compliance

Applicable consumer protection laws of California, United States, govern this Return and Refund Policy.
Jurisdiction
All disputes shall be subject to the laws and courts of California, United States.

Dispute Resolution
Customers are encouraged to contact us first to resolve any issues amicably before pursuing any legal remedies. We strive to offer a positive resolution for all concerns and aim to resolve disputes in a timely and fair manner.

Policy Changes
We reserve the right to modify or update this Return and Refund Policy at any time. Any changes made will be reflected on this page, along with an updated effective date. We encourage customers to review this policy periodically to stay informed of any updates.

9. Customer Support & Contact

For more details or to start a return, use the Help Center / Start a Return links on the Angelus Direct website or contact our customer support team at:

• Email: info@angelusdirect.com
• Support Hours: 7:00 AM – 3:00 PM PST
• Response Time: We aim to respond to all inquiries within 24 - 48 business hours

Effective Date:
This Return and Refund Policy is effective as of 18 February 2026.