Refund policy

For the full guide, with how returns work and answers to common questions, see our Returns & Refunds page.

Talk to us first
Email info@angelusdirect.com or use the chat on our website. Most problems can be solved without a return, and our team can offer expert help or store credit.

Damaged, leaking, or wrong items
Contact us as soon as you receive your order, with your order number and photos of the product and packaging. We will replace or correct the item at no cost to you, and you won't need to send anything back.

Returns
You can request a return within 30 days of delivery. Items must be unused, with no signs of being opened or used, and in their original packaging, with your order number as proof of purchase. Sale items can be returned under the same rules. Kits must be returned complete. Please contact us before shipping anything back. Items sent without approval cannot be accepted.

Why we can't accept used products
Once a product has been opened or used, we have no way to know what is inside it, so it cannot be resold and is donated or discarded. This keeps every product we ship exactly as we made it.

Items that can't be returned
Used products, Luxury Leather Laces and airbrushes once opened, gift cards, and orders shipped through mail forwarding services.

Return shipping
The customer pays for return shipping, and return shipping costs are not refunded. There is no restocking fee.

Refunds
We offer refunds, not exchanges. For a different item, please place a new order. Refunds are processed within 1 to 3 business days after your return arrives and is inspected, and are issued to your original payment method. Your bank or card company may take additional time to post the refund.

European Union 14-day cooling-off period
If your order ships to the European Union, you may cancel or return it within 14 days of delivery for any reason, without justification. Items must meet the same condition requirements above.

Contact
Angelus Direct, 12060 Florence Ave., Santa Fe Springs, CA 90670, USA
info@angelusdirect.com · (562) 325-8096 · Monday to Friday, 7 AM to 3:30 PM Pacific