Returns & Refunds
Returns & refunds
Something wrong? We'll make it right.
If your order shows up damaged, leaking, or wrong, we'll take care of it. Unused products can be returned within 30 days. Talk to us first, because most problems get solved without sending anything back.
Email info@angelusdirect.comOr tap the chat bubble at the bottom of your screen to talk to our team.
30 days
From delivery to request a return on unused products
1 to 3 days
Business days to process your refund once your return reaches us
$0
Restocking fees, on sale items too
Always on us
Damaged, leaking, or wrong item
We'll fix it at no cost to you. No return needed.
Email us or start a chat as soon as you open the box. Send your order number and a couple of photos of the product and packaging, and we'll get a replacement moving.
Talk to us before you return anything
Most of the time there's a faster fix than a return. Here's what our team can do for you.
How returns work
Reach out within 30 days of delivery
Email info@angelusdirect.com or use the chat. Tell us your order number and what you'd like to send back.
We send you return instructions
Please wait for our reply before shipping anything. Packages sent back without approval can't be accepted.
Ship it back in its original packaging
Return shipping is paid by you. Pack bottles upright and snug so nothing leaks on the way.
Your refund is processed in 1 to 3 business days
Once it reaches us and we've checked it, the refund goes back to your original payment method. Your bank may take a few more days to post it.
Why used products can't come back
You wouldn't believe what we've seen come back in a returns box.
We've been making paint, dye, and shoe care in California since 1907. In over 100 years we've opened returned bottles that were topped off with water, mixed with other colors, refilled with another brand, or holding something that wasn't paint at all.
Once a product has been opened or used, we have no way to know what's inside it anymore. We can't resell it, and we'd never risk sending it to another customer, so it gets donated or thrown away.
That's why returns are for unused products only. It's how we make sure every bottle you open is exactly what we made. If you've used something and it isn't working out, please still reach out. We'd much rather help you finish the project.
Real reviews from Angelus customers
More than 1,000 five-star reviews mention our customer service
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"Red paint spilled during shipping. Angelus answered same day, replaced the order."
Kristopher G. ยท Verified buyer
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"My order came damaged and they replaced it without a problem. All I had to do was provide pictures of it being damaged."
Amaviles M. ยท Verified buyer
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"The paint was excellent, they sent me the wrong stuff but quickly sent the replacement."
Vickie S. ยท Verified buyer
The fine print
- Returns must be requested within 30 days of delivery. Items must be unused, with no signs of being opened or used, and in their original packaging. Please include your order number.
- Sale items can be returned under the same rules. Kits need to come back complete.
- We can't accept returns on used products, Luxury Leather Laces or airbrushes once opened, gift cards, or orders shipped through mail forwarding services.
- We offer refunds, not exchanges. For a different item, place a new order.
- Return shipping is paid by the customer and isn't refunded. There's no restocking fee.
- Refunds are processed within 1 to 3 business days after your return arrives and is checked, and go back to your original payment method.
- Orders shipping to the European Union can be cancelled or returned within 14 days of delivery for any reason, under the same condition rules.
Who's helping you
Angelus is a fifth-generation family business in Santa Fe Springs, California. The people who answer your email and chat work right alongside the people who make and ship your order, Monday to Friday, 7 AM to 3:30 PM Pacific.
Returns FAQ
How do I start a return?
Email info@angelusdirect.com or use the chat at the bottom of the page within 30 days of delivery. Include your order number and what you'd like to return, and we'll send instructions.
My order arrived damaged, leaking, or wrong. What do I do?
Contact us right away with your order number and photos of the product and packaging. We'll make it right at no cost to you, and you won't need to send anything back.
Can I return something I've opened or used?
No. Once a product has been opened or used, we can't tell what's inside it, so it can't be resold. Reach out anyway if it isn't working for you. Our team can often help you get the result you want.
Who pays for return shipping?
You do, and return shipping isn't refunded. There's no restocking fee.
How long does my refund take?
We process refunds within 1 to 3 business days after your return arrives. Your bank or card company may need a few more days to post it.
Can I return sale items?
Yes. Sale items follow the same rules as everything else.
Do you offer exchanges?
We offer refunds rather than exchanges. Return the unused item for a refund and place a new order for what you need, or ask us about store credit.
